Quality Assurance Officer

• Position: Quality Assurance Officer
• Type: Full Time, Remote or Southampton Office
• Working Hours: Monday - Friday

The Quality Assurance Officer role is an entry level Compliance position within the John Charcol Compliance team. The role will support the Compliance Manager with oversight activities relating to adviser Training & Competence (T&C) and provide assurance to the business that its Systems & Controls continue to demonstrate adherence with regulatory obligations. Specific relevance to file quality assurance tasks and maintaining accurate and up to date Compliance documentation and MI.

Measures of Performance:

1. Compliance documents are kept accurately and timely including relevant spreadsheets, registers and T&C records.

2. All trends identified through quality assurance activity are reported to the Compliance Manager timely and in line with the requirements of the T&C Scheme tracking remedial actions to closure.

3. Breaches of policy are alleviated through proactive monitoring of risks and trends, reporting non-adherence in line with internal policy requirements.

4. Assist the Compliance Manager with timely and accurate monthly reporting to the board.

5. Actively and positively contribute to the Compliance team including ongoing development of internal policies and procedures.

6. GDPR obligation timescales are met in line with regulatory requirements and internal procedures.

7. Develop and maintain a good understanding of regulatory requirements, monitoring techniques and their application and applying this to ensure effective file checking and record keeping standards.

8. Demonstrating a high standard of written / communication with positive feedback to / from advisers to support quality improvements.

Key accountabilities:

1. Undertake FLoD adviser file monitoring activities required by the role.

2. Facilitate remedial activity on quality issues identified through effective feedback, monitoring remedial actions to completion.

3. Consistently meet the file review standards within prescribed timescales required under the T&C policy.

4. Sample testing in response to identified risks and quality concerns.

5. Assisting the Compliance Manager with monthly MI / data for timely board reporting.

6. Generate best practice and provide feedback to the business to help improve file quality and record keeping standards.

7. Supporting with general Compliance related queries and administrative tasks.

8. Actively and positively contribute to the Compliance team.

9. Proactively develop and maintain a strong core Compliance knowledge and keep up to date with key regulatory changes.

10. To undertake other relevant tasks as required by the Compliance Manager.

Key Knowledge, Skills, Experience required:

Essential:

1. Minimum of 2 years’ experience within a regulated or financial services environment.

2. Knowledge of the regulatory environment in the UK, and in particular FCA regulation.

3. Good IT skills in a range of relevant applications (Word, PowerPoint, Excel, Outlook).

4. Good organisational skills, detail oriented and able to work at pace.

Desirable:

1. Previous file review experience preferably within the mortgage industry.

2. Relevant professional qualifications.

3. Working knowledge of MCOB/ICOB regulations.

4. Familiarity of Quality Monitoring Standards and / or practical experience.

Key competencies:

1. Strong organisational skills, an ability to work at pace and in line with prescribes business targets.

2. Ability to work without supervision.

3. Ability to work collaboratively within a team.

4. High standard of attention to detail and record keeping.

5. Effective communicator with good written and oral communication skills.

6. Adopts a proactive approach and seeks out solutions.

7. Flexible and supportive approach to working practices.