Client Testimonials - Our Mortgage Adviser Reviews

We are delighted to have completed on our re-mortgage after a few years of struggling with a different lender. Razzak our mortgage advisor was extremely thorough and ensured we were aware of all the options available to us. He made sure he understood our criteria and made sure we chose the best product for us. We would recommend John Charcol again and hope to continue this relationship moving forward.

All pur phone calls with James regarding our life insurance have been excellent and we have been very impressed with the service we have received. James explained everything to us and took into consideration our personal circumstances to help us find the best policy for us. He was friendly and available when we needed to speak with him and made sure to take his time talking us through every part of the process. We had already used John Charcol to secure our mortgage offer and we will continue to use them in the future.

From our first phone call with our mortgage broker Brian to finalising our life insurance policy with Bradley, we have been so impressed with the whole service we received. We are first time buyers who knew nothing and Brian took the time to explain everything and then explain it all some more. He was always available, always friendly and we truly felt like he was doing his best for us. We had issues with our mortgage (due to me being self employed) but Brian was so helpful and came up with solution after solution. Even checking in multiple times after his part had been done to make sure we were okay and still on track. Buying a house isn’t easy and it’s definitely not something I’ll be doing anytime soon but when we do, we’ll definitely be using John Charcol. Money very well spent.

Steve put is huge effort to get the best product for my needs. He was happy to stay after 6pm at work to get things sorted. He also gave good advice based on his experience in the field. Very pleasant gentleman and a pleasure to work with.

Shaun did a great job as always on our remortgage

Steve Prior is always spot on, handles everything promptly and gets me a good deal. Highly recommended!